PINNACLE CONSULTING AND ORGANISATIONAL DEVELOPMENT TRAINING
Training and Development in Randburg

The only true competitive advantage that allows a business to survive and thrive in a tough business climate is its ability to consistently deliver high-quality customer service. To successfully achieve this, there needs to be a shift in paradigm in seeing every interaction with the customer as a unique opportunity to understand their expectations better and build a stronger, more loyal relationship with them. It will outline how to improve your customer relationships, consistently deliver exceptional service experience, stand out as the 'brand of choice', build a successful customer-centric culture and ultimately entrench your advantage in a competitive business climate. Femi Adebanji is an international business performance improvement trainer and business speaker, who specialises in equipping businesses and their people with practical strategies that quantum leap their organizational and personal performance. With nearly 15 years of leadership and business experience, he has consulted on numerous critical business performance improvement initiatives for companies in South Africa and internationally. His areas of expertise include empowering businesses of all sizes to deliver exceptional customer service experience, helping them build high-performance team cultures, enhancing their ability to remain agile and adaptable in the face of change, and entrenching their positioning as brands of distinction in the hearts and minds of their customers.